Dallas Parkway, Dallas, 75287. Brian Griggs and Tom Dyer, general partners, handled the purchase for Crown Sterling, while Steve Jarvie, executive vice president, Jones Lang LaSalle-Americas, Inc., represented AccentCare. Related StoriesReducing hospital readmissions through Transitional Care: an interview with Rani KhetarpalDiabetic retinopathy therapy innovations: an interview with Richard Kirk, CEO of PolyphotonixApplying a high restaurant model to health care communications: an interview with Brandi Robinson, Sanofi’This move provides new opportunities for growth and can enable AccentCare to keep providing the compassionate, quality care for which we have been known since our founding more than ten years ago,’ said William ‘Biff’ Comte, CEO of AccentCare.‘Patient satisfaction is critical to successful health outcomes – and satisfaction starts with the first telephone call,’ stated Dipak Patel, controlling director of Accenture's patient gain access to initiatives. ‘Sufferers who perceive gaps in customer service are at an increased risk of not really remaining engaged in their care. Increasingly, individuals are looking at steps beyond quality of treatment, such as convenience and value, for selecting their health company.’ Accenture's research shows the common wait time for physician appointments, complexity of scheduling, number of mobile phone transfers and ability to resolve issues by mobile phone play a major role in overall patient satisfaction.